How can I give you my feedback?

Speak to a member of our Team

This is the best way to let us know when you have an enquiry or comment that needs immediate attention. Please speak to a member of staff who will help resolve the issue as quickly as possible.

Raise a Ticket

We will make sure this gets to the right team member as quickly as possible and aim to respond to you within 7days.  Complete a ticket here.

By telephone

You can always call and discuss your comments over the telephone. Our automated system will help you get through to the most appropriate team member within UoS Sport. You can call us on 0114 222 6999.

What happens after I have given you my feedback?

We aim to use customer feedback to continuously improve our facilities and services; once comments are made, we aim to deal with them as quickly and efficiently as possible.  If you speak to a member of staff they will endeavour to deal with your comment at the time of your visit, however, if your comment requires further consideration or the attention of another member of our team, the information will be passed on and you will receive a response as to the outcome (if requested) within 7 days.

If you contact us via our online form, email or social media your comment will be assigned to the most relevant member of our team and you will receive a response (if requested) within 7 days.

What if the response I receive does not meet my expectations?

Should you have any problems with the response you receive from us with respect to your feedback you may request a formal review of your case via our appeals process.

Any appeal should be submitted within 10 days of UoS Sport’s final written response to you.

The case will then be reviewed by UoS Sport’s Senior Management Team who may decide: 

• to uphold the complaint.
• that the matter should be referred for consideration in line with another University procedure.
• that there are insufficient grounds to take further action, thus concluding the consideration of the matter under these procedures

You will receive a written response from a member of the Senior Management Team within 10 working days of your appeal being received.

Other options

Wek primarily aims to capture feedback relating directly to our services, facilities and staff members.  In some circumstances, there may be better options available to report your feedback.

The University of Sheffield's complaints procedure

Depending on the nature of your complaint, if you are a University of Sheffield Student, it may be more suitable to use the University of Sheffield’s central complaints procedure.  Please see https://www.sheffield.ac.uk/study/policies/appeals-complaints-current-students/complaints for further details.

If you are unsure which method best fits your particular feedback, please submit a talkback comment.  One of our team will review your feedback and be in touch to advise you of the best options available, if we feel there is a better way for you to get help with your query we will let you know.